FAQs
1. Are your products official Tesla accessories?
No. Our products are third-party accessories designed for Tesla vehicles. We are not affiliated with or endorsed by Tesla, Inc. Tesla and its model names are trademarks of Tesla, Inc. and are used solely to describe product compatibility.
2. How do I know if a product fits my Tesla?
Compatibility information is clearly stated on each product page. Please verify that the product matches your Tesla model (Model 3, Model Y, Model S, or Model X) and year before ordering. If you are unsure, contact us before purchasing. We do not accept returns for incompatibility.
3. Do you offer installation services?
No. We do not offer installation services. All products are sold for self-installation. Please refer to the product page for installation guides or videos where available. We are not responsible for damage caused by improper installation.
4. How long does shipping take?
Orders are processed within 1 to 3 business days. Standard shipping takes 7 to 15 business days. Express shipping takes 5 to 10 business days. Delivery times are estimates only and are not guaranteed.
5. Do you ship internationally?
Yes. We ship worldwide. Shipping costs are calculated at checkout. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.
6. What is your return policy?
Returns are accepted within 14 days of delivery for unused, uninstalled products in original packaging. A 15% restocking fee applies. Return shipping is the customer's responsibility. Custom orders, installed products, opened electronics, and clearance items are final sale and cannot be returned.
7. How do I start a return?
Contact us at info@forteslacar.com with your order number and reason for return. We will provide return authorization and instructions. Unauthorized returns will not be accepted.
8. How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed within 5 to 10 business days. Refunds are issued to the original payment method. The restocking fee and original shipping costs will be deducted.
9. What if I receive a defective product?
Contact us within 5 days of delivery with photos or videos showing the issue. We will evaluate the claim and offer a replacement, repair, or refund at our discretion. Electronic accessories have a 90-day limited warranty covering manufacturing defects only.
10. Can I change or cancel my order?
You may request a change or cancellation within 2 hours of placing your order. Once the order has been processed for shipping, we cannot cancel or make changes. Please contact us immediately if you need to modify your order.
11. Do you offer bulk discounts for multiple units?
Please contact us at info@forteslacar.com for wholesale or bulk order inquiries. Pricing and terms are handled on a case-by-case basis.
12. How do I check my order status?
You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can also log in to your account on our website to view your order status.
13. Do you offer gift cards?
Yes. Gift cards are available for purchase on our website. Gift cards are non-refundable and cannot be redeemed for cash.
14. Is my payment information secure?
Yes. We use secure payment processing through third-party providers. We do not store your full payment details on our servers. All transactions are encrypted using SSL technology.
15. How do I contact customer service?
Email us at info@forteslacar.com. We respond within 24 hours on business days. You can also use the online chat feature on our website during business hours.
16. Can I return a product if it doesn't fit my Tesla?
No. We do not accept returns for incompatibility. Please verify compatibility with your specific Tesla model before purchasing. If you are unsure, contact us for assistance before placing your order.