Shipping policy
Processing Time
Orders are processed and shipped within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We currently ship worldwide from our fulfillment center. Available destinations are shown at checkout. If your country is not listed, please contact us for assistance.
Shipping Methods and Delivery Times
We offer standard shipping and express shipping options. Standard shipping is free or flat rate with estimated delivery of 7 to 15 business days. Tracking is included on most standard shipping orders and no signature is required upon delivery. Express shipping is paid with estimated delivery of 5 to 10 business days. Full tracking is included and signature may be required. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and shipping method. Free shipping may be offered for qualifying orders.
Tracking Your Order
Once shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update. If your tracking shows no movement for more than 5 business days, contact us for assistance.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or clearance fees. These charges are the responsibility of the buyer. We are unable to predict or control these fees. Please check with your local customs office before placing an order. We are not responsible for delays caused by customs inspections or clearance processes.
Lost, Damaged, or Delayed Packages
If your package is confirmed lost by the carrier, we will file a claim on your behalf or offer a replacement or refund at our discretion. If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product. We will assist you in filing a claim with the carrier. We are not responsible for shipping delays once the package has been handed over to the carrier. However, we will assist you in tracking your order and communicating with the carrier when necessary.
Incorrect Shipping Address
You are responsible for providing a correct and complete shipping address. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the reshipping cost. We are not responsible for lost packages shipped to incorrectly provided addresses.
Multiple Shipments
If you order multiple items, they may be shipped separately. You will receive separate tracking numbers for each shipment. There is no additional charge for split shipments.